Returns and Exchanges

How do I return an item?

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 90 days of purchase. Please note that DIY's, Custom Designs, made-to-order or Final Sale Items are not eligible. For AUS and USA returns or exchanges, please use our returns portal. The portal guides you thr

What do I do next?

What happens next?. If you opted for a refund, you will be emailed a return shipping label (or you can print directly from the returns portal if offered). Use this to return your unwanted item/s to our warehouse for processing. Once received, your re

What if I received the wrong item / a faulty item?

Head over to our returns portal select 'exchange for another size' and select that you 'received the wrong item' as your return reason. You will not have to pay for the shipping!. Your correct item will be dispatched straight away and you will be ema

What can I return/exchange?

The item(s) must be unworn, in its original packaging with swing tag attached and not damaged in any way. We cannot exchange/refund items that have been worn or damaged. For women's pieces, the hygiene label must still be attached. Please note that D

Do I have to pay for the shipping?

If you opted in with Checkout+ when processing your purchase, you are eligible for free returns/exchanges. If you did not opt in, then you will be responsible for the return/exchange shipping costs (unless item is faulty).

What is the difference between an instant refund and a regular refund?

An instant refund generates your refund immediately via a third party (Refundid). Please note you will see a pending charge appear in your bank account as a security deposit, in case you don’t send the other pair back. You will also be asked to suppl

How do I change the resolution on my return from Instant Refund to a regular refund?

Please reach out to our Customer Service team to make the change to your return request.