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Yes, we offer refunds and exchanges within 90 days of purchase. Please note that DIY&apos;s, Custom Designs, made-to-order or Final Sale Items&#xA0;are not eligible. For AUS and USA returns or exchanges, please use our <a href="https://budgysmuggler.com.au/apps/redo/returns-portal/login" target="_blank" rel="noopener noreferrer">returns portal</a>. The portal guides you through the returns process, but if you have any questions, please feel free to reach out to our customer service team <a href="mailto:budgy@budgysmuggler.com.au">budgy@budgysmuggler.com.au</a>&#xA0; &#xA0;

Yes, we offer refunds and exchanges within 90 days of purchase. Please note that DIY's, Custom Designs, made-to-order or Final Sale Items are not eligible. For AUS and USA returns or exchanges, please use our returns portal. The portal guides you thr

Do you offer refunds or exchanges?

Returns and Exchanges

How do I return an item?

What do I do next?

What if I received the wrong item / a faulty item?

What can I return/exchange?

Do I have to pay for the shipping?

What is the difference between an instant refund and a regular refund?

How do I change the resolution on my return from Instant Refund to a regular refund?

Why hasn't my order been dispatched yet?

My order is missing an item or items..

How do I make a change to my order?

Where is my order?

What payment options are available?

My BLACK FRIDAY Mystery gift didn't arrive with my order

My Order

What is your shipping policy?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy? copy

My delivery is missing an item or items..

Why am I being charged double shipping?

Shipping

Can I get my Custom/DIY order sooner?

How long will it take to arrive?

Can you make changes to my DIY design after I have submitted my order?

I want to add an image to my design, what are the requirements?

I want to add an image to my design, but I don't want it to include the background it has.

I'm having troubles with the online DIY builder.

DIY Custom Orders

How much are your custom swimwear?

Do you offer discounts?

What's the turnaround time?

Do you have minimum?

Which designs can I get?

Where are they made?

Can I get one of your stock designs on a different cut/style?

Can I get an old design you no longer make?

How do I get started?

Custom Orders - Designed by us

First time buyer discount code

General discount code info

My discount isn't applying?

Discount codes

How often do you restock?

Christmas Designs

Kids sizing

Boys NRL/AFL pairs

Size Guide

Stock inquiries

Do you offer refunds or exchanges?Updated 24 days ago