My Order
Why hasn't my order been dispatched yet?
We apologise for any unexpected delays. We expect all stock orders to be dispatched from our warehouse or stores within 1-2 business days from purchase. If you have ordered a custom, made-to-order or DIY product, please be aware that these items will
My order is missing an item or items..
Double check that the item/s you are missing are not:. As these items will take 4 weeks to make at our factory before they can be dispatched. Your order may have been split to dispatch from different locations due to stock availability. If the rest o
How do I make a change to my order?
For 30mins after your purchase, you can still make changes from your online profile to your order (excluding actual custom designs), or via the link in your order confirmation email. After this, we may be able to make some changes to your order detai
Where is my order?
If your order has been dispatched, you can check on the tracking via:. If you have ordered a made-to-order or custom item, please expect 4 weeks production time at our factory before your order is dispatched. If the estimated delivery time has passed
What payment options are available?
We offer a stack of ways to pay including:Visa, Mastercard, Apple Pay, Shop Pay, Google Pay, AMEX, Union Pay, and PayPal
My BLACK FRIDAY Mystery gift didn't arrive with my order
Yes, no worries, your Mystery gift is still on the way - some orders were split due to stock availability :)