My Order
When will my order be dispatched?
We expect all stock orders to be dispatched from our warehouse or stores within 1-2 business days from purchase. We apologise for any unexpected delays around peak/sale times. If you have ordered a custom, made-to-order or DIY product, please be awar
My order is missing an item or items..
Double check that the item/s you are missing are not:. As these items will take around 4 weeks to make at our factory before they can be dispatched. None of the above? Your order may have been split to dispatch from different locations due to stock a
How do I make a change to or cancel my order?
For 30mins after your purchase, you can still make changes from your online profile to your order (excluding actual custom designs), or via the link in your order confirmation email. After this, we may be able to make some changes to your order detai
Where is my order?
If your order has been dispatched, you can check on the tracking via:. If you have ordered a made-to-order or custom item, please expect 4 weeks production time at our factory before your order is dispatched. If the estimated delivery time has passed
What payment options are available?
We offer a stack of ways to pay including:Visa, Mastercard, Apple Pay, Shop Pay, Google Pay, AMEX, Union Pay, and PayPal
The tracking on my order isn't showing any update, what's happening?
Delays in receiving your sexy, beautiful Smugglers can be frustrating. We want you to receive them asap just like you do!. Refer to our shipping ETA's below. If your order doesn't seem to be making any progress after a few days, please reach out to o
Why am I being charged double shipping?
This is due to your items being shipped from multiple locations due to stock availability (eg. one of your pairs might be shipped from our Bondi store to fulfil your order).But we're keen to get you Smuggling, so feel free to reach out to our Custome