Please call us between 9am-4pm, Monday-Friday Sydney Eastern Time Australia

budgy-smuggler

We expect all stock orders to be dispatched from our warehouse or stores within 1-2 business days from purchase.We apologise for any unexpected delays around peak/sale times.If you have ordered a custom, made-to-order or DIY product, please be aware that these items will take around 4 weeks to make at our factory before they are dispatched.

We expect all stock orders to be dispatched from our warehouse or stores within 1-2 business days from purchase. We apologise for any unexpected delays around peak/sale times. If you have ordered a custom, made-to-order or DIY product, please be awar

When will my order be dispatched?

My Order

How do I return an item?

Do you offer refunds or exchanges?

What do I do next?

What if I received the wrong item / a faulty item?

What can I return/exchange?

Do I have to pay for the shipping?

What is the difference between an instant refund and a regular refund?

How do I change the resolution on my return from Instant Refund to a regular refund?

Underwear 30 Day Money Back Guarantee

What is your warranty policy?

Returns and Exchanges

My order is missing an item or items..

How do I make a change to or cancel my order?

Where is my order?

What payment options are available?

The tracking on my order isn't showing any update, what's happening?

Why am I being charged double shipping?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

My delivery is missing an item or items..

The tracking on my order isn't showing any update, what's happening

Shipping

How does it work?

Can I get my Custom/DIY order sooner?

How long will it take to arrive?

Can you make changes to my DIY design after I have submitted my order?

I want to add an image to my design, what are the requirements?

I want to add an image to my design, but I don't want it to include the background it has.

I'm having troubles with the online DIY builder.

DIY Custom Orders

How much are your custom swimwear?

Do you offer discounts?

What's the turnaround time?

Do you have minimum?

Which designs can I get?

Where are they made?

Can I get one of your stock designs on a different cut/style?

Can I get an old design you no longer make?

How do I get started?

Custom Orders - Designed by us

First time buyer discount code

General discount code info

My discount isn't applying

Discount codes

How often do you restock?

Size Guide

Kids sizing

NRL and AFL designs

Boys NRL/AFL pairs

Mystery Items

Where are Budgy Smugglers stocked?

I like a design or item that's available on your UK/FR website, but I can't see it here on the Aus website..

Christmas Designs

Stock & Sizing

What can I do if I really love your products and service?

Why do you make your swimwear in Australia?

General questions

✈️ Win a $20K Japan Trip ✈️

🏉 Footy Is Back - Customs Promo 🏉

‼️ Big Budgy Blowout Sale - Kotara store ‼️

Special offers, Promotions and Campaigns

Collaboration Inquiries

Collaborations, Partnerships and Sponsorships

When will my order be dispatched?Updated a month ago