It's easy!. For returns and exchanges outside of AUS/USA, please follow the below instructions:. Please post the unwanted item/s to our warehouse at 9 Orchard Road, Brookvale, 2100, NSW, Australia via post. Include in the package a note with :. Once

It&apos;s easy!<ul><li id="isPasted">If you are located in AUS or USA,&#xA0;please use this returns portal - <a data-fr-linked="true" href="https://budgysmuggler.com.au/a/service" id="isPasted">https://budgysmuggler.com.au/a/servic</a>e</li><li id="isPasted">If you are not located in AUS or USA, please see return instructions at the bottom of this article.</li></ul> <ol><li data-mce-style="font-weight: 400;">For AUS/USA, Process your return through our Portal. Please note: You will need your Order Number and the delivery Post/Zip Code to enter the portal.</li><li data-mce-style="font-weight: 400;">Once processed:<ul><li data-mce-style="font-weight: 400;">If you opted for a return/refund, you will be emailed your return shipping label to print and send your unwanted item/s back for a refund.</li><li data-mce-style="font-weight: 400;">If you opted for an exchange, you will be emailed a link to pay for the new shipping of your new items. Once paid, you will be emailed your return shipping label to print and send your unwanted item/s back to us.</li></ul></li><li data-mce-style="font-weight: 400;">Alternatively, if you provide the electronic label to Aus Post, they will print the label for you.</li><li data-mce-style="font-weight: 400;">Drop the package into a red AusPost box (or USPS box for USA) - will need to be within 10 days if you have opted for an instant refund.</li><li data-mce-style="font-weight: 400;">Wait for your refund/exchange to be processed.</li></ol> For returns and exchanges outside of AUS/USA, please follow the below instructions:Please post the unwanted item/s to our warehouse at 9 Orchard Road, Brookvale, 2100, NSW, Australia&#xA0;via post.Include in the package a note with :<ul><li>Your order number</li><li>Your shipping address</li><li>Email address</li><li>Phone number</li><li>What you would like to do (i.e refund or exchange for another size).&#xA0;</li><li>The item and size you would like to exchange for (if applicable). Please include a second option in the case your first is out of stock.</li></ul>Once received, our team will process the return/exchange here and send out the new item/s to you if required :)Keep your&#xA0;tracking number&#xA0;handy just in case! <div data-block="true" data-editor="e512o" data-offset-key="7dbp6-0-0"> </div><h4 id="isPasted"> </h4>

How do I return an item?

Yes, we offer refunds and exchanges within 90 days of purchase. Please note that DIY's, Custom Designs, made-to-order or Final Sale Items are not eligible. For AUS and USA returns or exchanges, please use our returns portal. The portal guides you thr

Yes, we offer refunds and exchanges within 90 days of purchase. Please note that DIY&apos;s, Custom Designs, made-to-order or Final Sale Items&#xA0;are not eligible. For AUS and USA returns or exchanges, please use our <a href="https://budgysmuggler.com.au/apps/redo/returns-portal/login" target="_blank" rel="noopener noreferrer">returns portal</a>.&#xA0;The portal guides you through the returns process, but if you have any questions, please feel free to reach out to our customer service team <a href="mailto:budgy@budgysmuggler.com.au">budgy@budgysmuggler.com.au</a>&#xA0; For customers outside of AUS/USA:Please post the unwanted item/s to our warehouse at 9 Orchard Road, Brookvale, 2100, NSW, Australia&#xA0;via post.Include in the package a note with :<ul><li>Your order number</li><li>Your shipping address</li><li>Email address</li><li>Phone number</li><li>What you would like to do (i.e refund or exchange for another size).</li><li>The item and size you would like to exchange for (if applicable)</li></ul>Once received, our team will process the return/exchange here and send out the new item/s to you if required :)Keep your tracking number handy just in case! &#xA0;

Do you offer refunds or exchanges?

What happens next?. If you opted for a refund, you will be emailed a return shipping label (or you can print directly from the returns portal if offered). Use this to return your unwanted item/s to our warehouse for processing. Once received, your re

What happens next?If you opted for a refund, you will be emailed a return shipping label (or you can print directly from the returns portal if offered). Use this to return your unwanted item/s to our warehouse for processing. Once received, your refund will be processed.If you opted for an exchange, you will be emailed a link to pay for the shipping of your new item. Once paid, you will be emailed a return shipping label. Use this to return your unwanted item/s for processing. Once received, your exchange item/s will be dispatched to you via standard shipping

What do I do next?

So sorry about that!. Head over to our returns portal select 'exchange for another size' and select that you 'received the wrong item' as your return reason. You will not have to pay for the shipping!. Your submitted exchange request will just need t

So sorry about that!Head over to our <a data-mce-fragment="1" data-mce-href="https://budgysmuggler.com.au/a/service" href="https://budgysmuggler.com.au/a/service" title="Returns Portal">returns portal</a>&#xA0;select &apos;exchange for another size&apos; and select that you &apos;received the wrong item&apos; as your return reason. You will not have to pay for the shipping!Your submitted exchange request will just need to be checked and approved by a member of our team and then your correct item will be dispatched straight away and you will be emailed a return shipping label to send the incorrect item/s back to us to give them a loving home.

What if I received the wrong item / a faulty item?

The item(s) must be unworn, in its original packaging with swing tag attached and not damaged in any way. We cannot exchange/refund items that have been worn or damaged. For women's pieces, the hygiene label must still be attached. Please note that D

The item(s) must be unworn, in its original packaging with swing tag attached and not damaged in any way. We cannot exchange/refund items that have been worn or damaged.&#xA0;For women&apos;s pieces, the hygiene label must still be attached.Please note that DIY&apos;s, Custom Designs, made-to-order or Final Sale Items&#xA0;are not eligible for a return or exchange.

What can I return/exchange?

AUS/USA returns are free - you will just need to pay for the shipping of the new item if you have opted for an exchange.

AUS/USA returns are free - you will just need to pay for the shipping of the new item if you have opted for an exchange.

Do I have to pay for the shipping?

An instant refund generates your refund immediately via a third party (Refundid). Please note you will see a pending charge appear in your bank account as a security deposit, in case you don’t send the other pair back. You will also be asked to suppl

An instant refund&#xA0;generates your refund immediately via a third party (Refundid).Please note you will see a pending charge appear in your bank account as a security deposit, in case you don&#x2019;t send the other pair back.You will also be asked to supply some identification for credit security reasons.Selecting&#xA0;refund to payment method as your chosen resolution, your money will be refunded into your bank account once the item/s arrives back at our warehouse.&#xA0;

What is the difference between an instant refund and a regular refund?

We aren't able to make changes to return requests once they have been submitted. If you haven't yet posted your returning item/s back yet, please reach out to our customer service team to cancel your current return request so you may resubmit your re

We aren&apos;t able to make changes to return requests once they have been submitted.If you haven&apos;t yet posted your returning item/s back yet, please reach out to our customer service team to cancel your current return request so you may resubmit your return request.&#xA0;

How do I change the resolution on my return from Instant Refund to a regular refund?

30 Day Money Back Guarantee Terms and Conditions:. 1. EligibilityThis 30 day money back guarantee applies to underwear purchased directly from our website or Budgy Smuggler retail stores only.2. Claim periodYou must submit your refund request within

30 Day Money Back Guarantee Terms and Conditions: 1. Eligibility This 30 day money back guarantee applies to underwear purchased directly from our website or Budgy Smuggler retail stores only. 2. Claim period You must submit your refund request within 30 days of the purchase date with original receipt 3. What is covered The guarantee covers the purchase price of the underwear only. Original shipping costs are not refundable. 4. Single item purchases You may try on one item to assess fit and comfort. If you are not satisfied, you may request a full refund. You do not need to return the worn item we request these are washed and donated to causes like THREAD TOGETHER 5. Bundle purchases If you purchased a bundle, you may try on one item. Any unworn items must be returned to qualify for a full refund of the bundle. 6. Return shipping for bundles We will provide a prepaid return label for any required returns under this guarantee. 7. Condition requirements Returned items must be unworn, unwashed, and unaltered, and in their original condition and packaging. 8. Exclusions This guarantee does not apply to items damaged due to misuse, improper care, or normal wear and tear beyond initial try on. 9. Refund processing Refunds will be processed to your original payment method within 10 business days of approval. If a return is required, refunds will be processed after returned items are received. 10. How to claim To submit a claim, visit our&#xA0;<a href="https://budgysmuggler.com.au/a/service" target="_blank" rel="noopener" style=" text-decoration: underline;">Returns and Exchanges portal.</a>

Underwear 30 Day Money Back Guarantee

At Budgy Smuggler, we pride ourselves on the quality of our products. We strive to make swimwear that will last you at least a couple of seasons with standard use. Chlorine pools: Chlorine exposure causes severe and progressive degradation of swimwea

At Budgy Smuggler, we pride ourselves on the quality of our products. We strive to make swimwear that will last you at least a couple of seasons with standard use.Chlorine pools: Chlorine exposure causes severe and progressive degradation of swimwear materials. Whilst our polyester fibres are chlorine resistant, the elastane that gives your swimwear the most comfortable fit can be easily broken down and damaged by chlorine exposure. With regular chlorine swimming, we would expect your swimwear to last around 3 months.To help get the best life from your swimwear, we recommend rinsing in fresh water immediately after exiting the water, washing on a delicate cycle, and drying flat in the shade.Do not leave your swimwear in the sun or in the car.Tie any drawstrings/cords securely during wear and cleaning.Our warranty does not cover general wear and tear or damage from contact with other surfaces/materials.If you believe your item is faulty, kindly submit a return request via our returns portal above, and our team will review your request and process your claim asap.

What is your warranty policy?

Please call us between 9am-4pm, Monday-Friday Sydney Eastern Time Australia

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