Please call us between 9am-4pm, Monday-Friday Sydney Eastern Time Australia

budgy-smuggler

For 30mins after your purchase, you can still make changes from your online profile to your order (excluding actual custom designs), or via the link in your order confirmation email.After this, we may be able to make some changes to your order details, but once your order has been prepared for dispatch, no further changes can be made.Please reach out to our <a href="https://budgysmuggler.com.au/pages/contact-us">Customer Service team</a> for assistance with changes to your order.

For 30mins after your purchase, you can still make changes from your online profile to your order (excluding actual custom designs), or via the link in your order confirmation email. After this, we may be able to make some changes to your order detai

How do I make a change to my order?

My Order

How do I return an item?

Do you offer refunds or exchanges?

What do I do next?

What if I received the wrong item / a faulty item?

What can I return/exchange?

Do I have to pay for the shipping?

What is the difference between an instant refund and a regular refund?

How do I change the resolution on my return from Instant Refund to a regular refund?

Returns and Exchanges

Why hasn't my order been dispatched yet?

My order is missing an item or items..

Where is my order?

What payment options are available?

My BLACK FRIDAY Mystery gift didn't arrive with my order

What is your shipping policy?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy? copy

My delivery is missing an item or items..

Why am I being charged double shipping?

Shipping

Can I get my Custom/DIY order sooner?

How long will it take to arrive?

Can you make changes to my DIY design after I have submitted my order?

I want to add an image to my design, what are the requirements?

I want to add an image to my design, but I don't want it to include the background it has.

I'm having troubles with the online DIY builder.

DIY Custom Orders

How much are your custom swimwear?

Do you offer discounts?

What's the turnaround time?

Do you have minimum?

Which designs can I get?

Where are they made?

Can I get one of your stock designs on a different cut/style?

Can I get an old design you no longer make?

How do I get started?

Custom Orders - Designed by us

First time buyer discount code

General discount code info

My discount isn't applying?

Discount codes

How often do you restock?

Christmas Designs

Kids sizing

Boys NRL/AFL pairs

Size Guide

Stock inquiries

How do I make a change to my order?Updated 25 days ago