What if my package gets lost or arrives damaged?Updated 2 months ago

Lost packages

At Budgy Smuggler, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or +61 02 7228 4083 with your order number and any relevant details.

We are not able to accept responsibility if your parcel was stolen from your mail box or front door.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] or +61 02 7228 4083 and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.