The tracking on my order isn't showing any update, what's happening?Updated 2 months ago
Delays in receiving your sexy, beautiful Smugglers can be frustrating. We want you to receive them asap just like you do!
Refer to our shipping ETA's below.
If your order doesn't seem to be making any progress after a few days, please reach out to our support team for assistance - [email protected]
Note that international orders can sit at customs for multiple days before leaving Australia before any update is logged. We appreciate your patience! If there's no update on your international order after 10 business days, please reach out to our team above.
Domestic Shipping
All orders within Australia will be shipped out within two (2) business days of receiving payment via Australia Post. Free shipping after $120AUD
Standard Post ($9):
Sydney - 2-3 business days
Rest of Australia - 3-7 business days
Express Post ($12):
Australia wide - 1-2 business days *WA please allow 2-3 business days.
- Same Day Sydney Delivery ($15):
Order before 1pm on a business day to have your package delivered between 6-10pm that night.
Residential addresses only
Selected Sydney postcodes only
Weekends and Public Holidays deliveries not available.
International Shipping
All international orders (orders outside Australia) will be shipped out within two (2) business days via DHL or SEKO, depending on the delivery location.
Customs and tariff charges are worn by the purchaser.
DHL Express International Courier: Please allow 3-5 business days for your parcel to arrive. DHL shipments can be tracked here.
SEKO Standard International Courier: Please allow 7-10 business days for your parcel to arrive. SEKO orders can be tracked here.
New Zealand: (1-3 business days for metro) $10 - $25 AUD - Free shipping after $100 AUD
China, Japan, Singapore, Hong Kong: $30 - Free Shipping after $200 AUD
USA, Canada: $10 - $30 USD - Free shipping after $100 USD
South Africa: $50 AUD - Free shipping after $200 AUD
If you are ordering from the UK or Europe, we suggest ordering directly from our UK Website or our French website